Orders are processed within 1–2 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

After processing, delivery usually takes 4–8 business days, depending on your location. Timings are estimates and may vary due to customs inspections, carrier delays, or adverse weather.

Yes — we offer free shipping across the European Union for all orders. For destinations outside the EU, shipping costs are calculated at checkout.

For non-EU destinations, shipping is calculated at checkout based on your address and the size/weight of the items.

Yes, we ship internationally. Delivery times and costs vary by destination.

Absolutely. Once dispatched, you’ll receive a confirmation email with your tracking number and a link to track your shipment online.

If your parcel hasn’t arrived within the estimated timeframe, email us at contact@jevaline.com. We will liaise with the carrier and update you promptly.

If you spot an error, contact us immediately at contact@jevaline.com.

No. Couriers generally deliver on business days only.

You can request a return within 30 calendar days of receiving your order, in line with EU consumer laws.

Email contact@jevaline.com (or use the WhatsApp button on our website) within 30 days, include your order number and reason for return. We’ll reply with the return address and instructions.

Yes. Request an exchange within 30 days of delivery. Exchanges are processed in 3–5 business days after we receive your item and are subject to availability. If the requested item is unavailable, we can issue a refund or store credit.

Your return may be rejected. You can have the item shipped back at your expense. If we don’t hear from you within 7 business days, the item will be donated.

We aim to process refunds within 3–5 business days after your return is received and approved. In accordance with EU law, refunds are completed within 14 days to your original payment method. Your bank/payment provider may take an additional 5–10 business days to post the funds.

Yes, if the return is due to our error (faulty/damaged/incorrect item).

No, for other reasons—only the product price is refunded.

Contact us within 7 days of delivery at contact@jevaline.com with clear photos of the issue. Once approved, you can choose a replacement or a full refund. All products are inspected by our Quality Control team before dispatch.