Exchange Policy

šŸ› Our Commitment

AtĀ Jevaline.com, we want you to love your purchase. If the size, color, or style isnā€™t perfect, we make exchanges easy and transparent ā€“ fully in line with EU consumer laws.

āœ… Eligibility
You may request an exchange if:

  • You contact us within 30 calendar days of receiving your order.

  • The item is unworn, unused, and in its original packaging, with tags attached.

  • Proof of purchase (order confirmation or receipt) is provided.

šŸš« Items Not Eligible for Exchange

  • Earrings (for hygiene reasons)

  • Swimwear or bodysuits with removed/tampered hygiene stickers

  • Items marked Final Sale

šŸ“¦ How to Request an Exchange

  1. Email us at contact@jevaline.com or use the WhatsApp button on our website.

  2. Include your order number and details of the product youā€™d like in exchange.

  3. Wait for our confirmation and return instructions before sending the item back.

šŸ’° Costs

  • If due to our error (faulty/damaged/incorrect item), we cover all shipping costs.

  • For size, color, or preference changes, the customer covers return shipping.

ā³ Processing Time

  • Exchanges processed within 3ā€“5 business days of receiving your item.

  • If your requested item is unavailable, weā€™ll issue a full refund or store credit.