Refund Policy

💳 Refund Processing

• Refunds processed within 5-10 days of receiving and approving your return.

• Funds returned via the original payment method.

• Please allow 5–10 business days for your bank/payment provider to clear funds.

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💰 Refund Amounts

• If our error: full refund including original shipping.

• Other reasons: refund excludes original shipping.

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🔍 Faulty or Incorrect Items

• Contact us within 7 days of receiving your order at contact@jevaline.com or via WhatsApp.

• Include clear photos of the defect.

• Choose between:

  • Full refund

  • Replacement item

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🚫 Non-Refundable Situations

• Items not in original condition (unless faulty).

• Hygiene-sensitive products, unless defective.

• Orders with wrong shipping info, where the customer refuses to collect/pay re-delivery (refund minus initial shipping).

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📞 Contact Us

• Email: contact@jevaline.com

• WhatsApp: Available on our website

• Response time: 1–2 hours during business days